How to choose the correct size:
Step 1. Please measure your foot length carefully，when you choose the size.
Step 2. Please choose the correct size according to your foot length
For example, if your foot length is 26 cm, you should choose the size 42.
Step 3. If you are not sure of the correct size, you can click Contact Us!!!
NOTE: Don’t choose the size based on the Insole length and Outsole length!
Feet length=Insole length-(0-1.5) cm
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-15 Business days |
| Canada, Europe | 7-20 Business days |
| Australia, New Zealand | 7-20 Business days |
| Central & South America | 7-20 Business days |
| Asia | 7-20 Business days |
| Russia | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hallbrian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hallbrian.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The parcel received, on the leg sit well, the size chose on the dimensional grid, there is a smell, but I think it will fade. Seller recommend.
Нормальные ботинки. Посмотрим в эксплуатации.
super
Boots are super. My husband liked
On Rus. 41 took 42, it was possible and 41), a little loose, fit well on a full or wide leg
High quality, these shoes have thick fluff and convenient Velcro, which keeps you warm!
спасибо! супер клёвые! на русский размер 38 взяла размер 39 подошли хорошо.
Boots-warmed sneakers on Velcro, inside there is fur. No sharp smell. Delivery to Moscow 1 month.
Very comfortable and warm, good sole on the snow. Very good for the price
Nice shoes! Sewing good, and most importantly the sole is soft! I'm sure in the cold, too, will be soft. Fit clearly! Delivery fast, battery to frosts. Seller recommend!
I recommend the producer sent quickly everything is tracked
ok super
Great!!!! The parcel came in 2 weeks .... Fast .....
All fit
I am very satisfied with this shopping, the store is good at communication, good seller! thanks
The shoes arrived soon, arriving in the United States in about 17 days. The shoes are high quality with long piles, the shoes are strong but they are very soft and comfortable to wear. I am surprised at such a low price!
Хорошие ботинки, ребёнок обрадовался… на 38 размер взяли 39 и отлично подошло!
Sizes a little big
20 days to Lipetsk. beautiful warm light and comfortable sneakers.
Super
Great shoes. The size is accurate and the package will arrive soon! Recommended store
Surprised, I received the shoes soon. The shoes high quality. They are non-slip and can walk on the ice! Recommended store
Shoes came quickly!! Quite the same is not bad in appearance, the quality is like decent, let's see how long it is durable.
Beautiful, quality shoes) size 43 corresponds to the 42nd. Description correspond. Thank you)
Class. Light, warm.