Precautions For Purchase:
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-15 Business days |
| Canada, Europe | 7-20 Business days |
| Australia, New Zealand | 7-20 Business days |
| Central & South America | 7-20 Business days |
| Asia | 7-20 Business days |
| Russia | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hallbrian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hallbrian.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Now all we need to do is train
el collar le produjo una reacción fuerte alérgica al perro
Товар получен. Продавец оперативно отправил товар. Товар хорошего качества.
Sent very quickly, the store and the goods are happy!
Everything exactly as described
заказ пришел быстро. все работает. спасибо продавцу.
The goods as in the description, everything works, on the dog has not yet tested
parfait
All please, delivery fast
Delivered quickly in a week approximately, everything works properly (checked the sound signal and vibration, the Shoker mode did not check), I will test in the case of the photo, a complete, the store is in good faith, I recommend buying from him.
Very good.
In the absence of proof, everything is perfect, it takes 10 days to arrive as it says in The Advertiser.
Cool thing. I tried it on myself while I felt sorry for the dog. The flashlight works, the strength of the vibro and electro can be adjusted. Charges from USB. Many friends use, for walking dogs in the city is great, the dog reacts immediately.
Очень быстро доставили. Прям как ракетой.
It looks good, how it does not work out yet. And so I liked everything .. I will try
Delivery is fast, it works.
Отличный товар
I like them. They're fine.
All is Well thanks
Very good.
Muito bom.
looks good , hope it works well.
Perfecto
Very professional store, efficient service +++++ to recommend
Quickly, qualitatively, works for all purposes