Frequently Asked Questions
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay – you won’t be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it out to you within 24-48 working hours.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. And due to Covid-19 situation some countries have less flights, so many take slightly more days.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours before we shipped out the order. Please contact us at firstname.lastname@example.org