Product Description:
Picture customization-If you want to print your favorite pictures, please tell the customer service, we provide personalized customization of any size.
Things to know before buying:
During the production process, the pictures will be compressed according to the size you purchased. If you need to crop the pictures for printing, please inform the customer service
Stitched edges-our mouse pad uses colored stitched edges, so you won’t experience any annoying wear and tear when playing games. The design on our mouse pad is printed on top of the stitched edge so that the design can be displayed smoothly to the edge without interruption or covering.(If you want other colors to stitch the edges, such as black. Please tell customer service)
Mouse pad material-we chose a polyester blend fabric that is not too fast or too slow. It is just right and provides smooth, centrally controlled glide.
Color-We strive to provide the most colorful prints. We use 6 colors for printing, while most competitors use 4 colors, and we use a proprietary blend of CMYK and neon colors to create the widest possible color gamut.
Printing process-Our mouse pad is printed and produced with the help of hot pressing and dye sublimation, which is the process of converting solids into gases. The high temperature of the printing press turns the ink into gas and bonds with the smooth polyester material that forms the top of the mouse pad, so you don’t have to worry about the design peeling off or fading.
Mouse pad size-the bottom of the mouse pad is made of rubber, which will expand and contract when heated by the machine during the manufacturing process. We usually use rolling packaging. After long-distance transportation, the size deviation is 0.5-2cm, which is a normal phenomenon.
Mouse pad smell-After the mouse pad is heated by the machine during the production process, we will pack it immediately for fast delivery. It will inevitably store some rubbery smell, which is harmless to the human body. Please feel free to use it. You can put it in a well-ventilated place, the smell will disappear soon.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-15 Business days |
| Canada, Europe | 7-20 Business days |
| Australia, New Zealand | 7-20 Business days |
| Central & South America | 7-20 Business days |
| Asia | 7-20 Business days |
| Russia | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hallbrian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hallbrian.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
