1. about the Smell of Mouse Pad:
Dear Buyer, in Order to Receive the Product as Soon as Possible, after Heating the Machine during the Production Process, Rubber and Ink Will Be Immediate Packing.This Will Store Some Rubber Smell, but Please Rest Assured That If You Put It in a Well-Ventilated Place, the Smell Will Disappear.
2. about the Size of Mouse Pad:
Dear Buyer, the Mouse Pad Is Made of Rubber, Which Will Expand and Shrink When Heated by the Machine in the Process:We Usually Use Rolling Packaging.After Long Haul, There Is a Deviation in Size.This Is Normal.
3. about the Edge of the Mouse Pad:
Dear Buyer, If You Want to Buy with Unlocked Edge, Please Note That the Mouse Pad Is Made of a Lot of Rubber and Is Concurrent and Cut, So the Cutting Accuracy Will Decrease Slightly and the Edge Will Be Uneven.This Is Normal.If You Want a Neat and Perfect Edge, Please Consult Our Online Customer Service to Buy a Beautifully Sewn Mouse Pad with More Edges.Of Course, Most of Our Mouse Pads Are Locked.
4. about the Color of Mouse Pad:
Dear Buyers, Any Printed Matter Has a Certain Degree of Color Difference: the Computer Displays RGB Color, and the Printed Matter Is Composed of Four-Color Ink Dots of Cmdk, and the Imaging Method Is Also Different.RGB Color, Brightness, Etc. Are Displayed on Different Displays.When You Are in Different Viewing Software, the Color Will Be Different.Ambient Light and Human Perception of Color Are Different.After Color Calibration, There Are Differences between the Colors of the Display.According to the Color Value Set in the Design Drawing, Not According to What You See on the Computer Screen, Please Use International Four-Color Standard Chromatography.Therefore, the Color Difference Is Expected.Color Difference Is Controlled Within 10% to Meet the Standard
5. about Delivery Time of Logistics and Transportation:
Dear Buyers, If the Waiting Time for Receiving Goods Is Too Long, It Is Because International Logistics and Transportation Need to Be Transferred to Multiple Countries/Regions before Arriving at the Address.At the Same Time, Due to Weather, National Policies and Other Reasons, Many Unpredictable Factors Will Affect the Speed of Customs Clearance.When You Buy Free Delivery Products in Our Store, This Is an Economical Mode of Transportation, and the Delivery Time and Waiting for Receipt Will Be Very Slow.If You Want to Receive the Product Quickly, We Recommend That You Choose the Evaluation Transportation Mode with Logistics Tracking Information.This Can Save a Lot of Waiting Time.
Extra Large Mouse Pad Big Computer Gaming Mousepad Anti-slip Natural Rubber with Locking Edge Gaming Mouse Mat
Notice:rubber products have a little smell, the smell will be reduced after a few days
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-15 Business days |
| Canada, Europe | 7-20 Business days |
| Australia, New Zealand | 7-20 Business days |
| Central & South America | 7-20 Business days |
| Asia | 7-20 Business days |
| Russia | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hallbrian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hallbrian.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
